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Returns, Refunds and Exchanges

We want you to be completely satisfied with anything you buy online from Allison Rodger and if you are unhappy for any reason we’ll offer an exchange or refund within 14 days of your purchase.

Items must be returned to us in their original condition with their original labels intact and the items unworn.

We reserve the right to refuse items which are damaged, soiled, or with obvious signs of wear. Slippers or shoes should be tried on a carpeted surface before wear.

Please return to us in the original packaging.


Returns Policy 

Returns must be received by Allison Rodger within 14 days of your order date.

Items must be returned via a trackable method. We take no responsibility for returned items until signed for on receipt. 

How to Request a Return 

To request a return, please email: stating your invoice number, and your reason for the return.

Your notification allows us to process your return as quickly as possible.
Please include a note inside the parcel with your name and invoice number. 

Our returns address is:
Allison Rodger 283 New Kings Road
London, SW6 4RD 

Please note that Allison Rodger is not responsible for returns costs, or returned items lost by a courier.

Refunds are credited to the original payment method within 30 days, though typically take up to 5 working days to credit your account.



Please follow the ‘Returns’ procedure for the return of the item you would like to exchange. You can purchase the new item at any time as a separate transaction.


Faulty Items 

All items are inspected before we send them to you. However, if you believe your purchase to be faulty please contact us and we will rectify the problem as quickly as possible: 

Email: Tel: 020 7821 7000

Thank you for shopping with Allison Rodger, and enjoy wearing your new purchase.


Delivery Information

We aim to dispatch all orders as quickly as possible, subject to stock availability.

Any orders placed on Saturday or Sunday will be dispatched on the following Monday.

Next Day delivery orders placed after 3pm will be processed on the next working day.

If you have any special delivery requirements, or a request for international delivery, please contact us:

Email: Tel: +44 (0)207 821 7000

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